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Privacy Policy for Your Malaysia Account

9loot explains how we collect, use, store and share your personal data when you open an account, enter the lobby or contact support.

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How Malaysia Payment Data Is Treated

9loot Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy sets out our position on account data, identity checks, wallet activity, device signals, cookies and support messages connected with your use of 9loot. We collect only what we need to run your account, process local payment requests, protect access, answer your questions and

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meet legal duties that apply to us. Your payment choices, such as Touch 'n Go, GrabPay, Boost dan FPX, are handled with transaction references rather than full banking secrets wherever possible. We may keep records for audit, dispute handling, fraud checks and law-based requests. If access
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rules apply in your location, eligibility depends on local law and is available where local law permits. You can contact us to ask for access, correction or deletion where those rights apply.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT PATHS

Ask About Your Privacy Choices

Privacy questions should reach a team that can read account history without exposing more data than needed.

DATA HANDLING

How 9loot Manages Privacy Requests

We treat privacy as an account operation, not a buried legal page. The same care used for login checks, wallet records and support replies also applies when you ask how data is…

Account data collection

We collect registration details, login activity, device signals and account settings so your profile can be accessed safely. The fields collected depend on the service used and legal checks that apply.

Cookie and session use

Cookies help keep your session active, remember language choices and detect unusual account access. You can control some cookies through your browser, though key security cookies may be needed for login.

Payment record handling

Wallet records show deposit requests, withdrawal checks, payment channel names and transaction references. We use these records to reconcile Touch 'n Go, GrabPay, Boost dan FPX activity and answer payment disputes.

Security checks

Login changes, password resets and withdrawal requests may trigger account checks. These checks help confirm that the request comes from you before personal data or wallet records are changed.

Retention periods

We keep account and transaction records only for as long as needed for service operation, legal duties, audit needs, dispute handling and fraud checks. When retention no longer applies, data is deleted or anonymised.

Change requests

You can ask us to correct details that are wrong or update contact fields tied to your account. We may need proof before changing data that affects withdrawals, identity checks or support access.

Malaysia Privacy Policy Questions Answered

These answers explain how this Privacy Policy applies when you create an account, use the lobby, make payment requests or contact support. They are written to help you understand what we collect, why we collect it and how you can reach us about your data.

We may collect your registration details, contact fields, login records, device signals, wallet activity, support messages and verification data. The exact data depends on how you use the account and which checks apply.

We use payment records to process deposits, assess withdrawal requests, reconcile wallet balances and handle disputes. For Touch 'n Go, GrabPay, Boost dan FPX, we usually store transaction references, times and status details.

Yes, you can contact support to request access to personal data linked to your account. We may verify your identity first and may withhold data where law, security or another person's privacy requires it.

Send us the account detail that needs correction and the accurate replacement. If the change affects payments, withdrawals or identity checks, we may ask for supporting proof before updating the account.

We share only what is needed to process or verify a transaction, answer a dispute or meet legal duties. Payment partners may receive references, status data and matching details needed for the specific request.

Cookies help manage login sessions, security checks, language settings and service performance. Some cookies are necessary for account access, while browser settings may let you block or clear other cookie types.

Send a deletion request through chat or email with enough detail to identify your account. We will assess the request against service needs, payment records, dispute records and legal retention duties.

Privacy Policy for Your Malaysia Account

Ask About Your Privacy Choices

How 9loot Manages Privacy Requests

Account data collection

Cookie and session use

Payment record handling

Security checks

Retention periods

Change requests

Malaysia Privacy Policy Questions Answered

01 What personal data does 9loot collect?

02 Why do you collect payment-related data?

03 Can I ask to see my account data?

04 How can I correct wrong personal details?

05 Do you share my data with payment partners?

06 How do cookies affect my privacy?

07 How do I contact 9loot about deletion?

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