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Clear Legal Terms For Your Account

This page explains how our account terms, privacy practices, access conditions and contact routes apply when you use 9loot in Malaysia.

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CONTACT PATHS

Reach Us About Legal Matters

Questions about these terms should reach the team through a channel that leaves a clear account trail.

Account support Use the signed-in support channel for account-specific questions.
Privacy requests Send a request about personal data access, correction or removal through the privacy contact…
Formal notices For a legal notice, state the issue, affected account email and requested outcome clearly.
DATA AND ACCESS

What We Do With Policy Requests

We handle legal requests through account records, support messages and security checks rather than informal assurances.

Data handling

We use account details to provide access, answer requests, match transactions and protect the account. We do not ask you to share passwords, authentication codes or full payment credentials in a message.

Cookie choices

Session cookies help keep you signed in while preference cookies remember selected settings. Browser controls let you clear or restrict them, though some account functions may then need to be set again.

Account security

We may confirm your identity before changing account details or releasing private records. This protects your account from requests made by someone who has access to your email or device.

Record retention

Transaction, support and security records remain available for as long as needed for service operations, disputes, fraud checks or legal duties. Retention can differ by record type and applicable law.

Change requests

You may ask us to correct inaccurate account data or clarify how a record is used. We may request verification, then confirm whether the change is possible and explain any legal restriction.

Named contact

Send privacy or legal requests through the contact route shown in support. Include your account email, subject and preferred reply method; never include a password, code or complete card number.

Legal Answers For Malaysian Accounts

These answers address the practical points most often raised about account records, privacy and access. They do not replace advice from a qualified adviser, and a specific request may require additional checks. If your situation involves local restrictions, eligibility depends on local law and access is available where local law permits.

The current terms shown on this legal page apply to your relationship with 9loot when you open or use an account. Read the wording before continuing, especially sections on access, records, privacy and account closure.

Yes. Send a privacy request using the stated contact route and include your account email. We may verify your identity before explaining the records held, their purpose and any applicable restriction.

Contact support with the inaccurate detail and the correction you want. We may request proof before changing it, particularly where the detail connects to identity checks, payments or account ownership.

A deposit or withdrawal through Touch 'n Go, GrabPay, Boost dan FPX can create a reference, amount and status record. We use these details to match transactions, answer disputes and meet applicable duties.

Identity confirmation helps protect private records and account ownership. It may be needed before changing key details, discussing a transaction, processing a withdrawal or responding to a request made from an unrecognised contact.

Retention depends on the record and the reason it exists. We keep information for operational, security, dispute or legal needs, then remove or anonymise it when continued storage is no longer required.

Yes. Access and eligibility depend on local law, location and the circumstances of your account. The service is available only where local law permits, so you should check your own legal position.

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